Students- Submit a Ticket

Laptop Opt-out Form

Students who wish to provide their own laptop in place of an FCPS issued laptop will complete and return a signed Opt-Out Form by September 30, to their school’s technology team. A personally owned laptop must have a keyboard and be compatible with Google Apps for Education and Microsoft Office and must be compatible with the school Wi-Fi. Smartphones are not an acceptable substitution. School tech support will not be available for personally owned laptops. FCPS instructional applications are not licensed for installation on personally owned laptops. 

Click here to access the FCPS webpage that details information about the laptop opt-out form. Fill out one form for each child.



Schoology Main Page


Schoology Asking Students to Connect to Google Apps?

Error Message Logging On? Can't Authenticate?

  • When more than one person (parent and/or student(s) logs into Schoology on the same computer/web browser, you may get an error message when logging in. You will need to clear the cache and delete the history.

clear history

clear history

clear history



Need Help? 99% of the time, the following will fix almost every issue!

Remember Google Chrome is the preferred browser.

1. RESTART your laptop (sometimes 4-5 times) to get updates from the county so that it runs efficiently.

Restart Laptop

2. Clear the history and cache.

clear history

clear history

clear history

Need more help? Check out the Links Below!

HES Tech Tips YouTube Playlist- Helpful Videos from HES for Schoology and Distance Learning

FCPS Virtual Learning Tech Tips YouTube Playlist

Troubleshooting the Microphone on FCPS Laptop

These videos will show you how to access and troubleshoot the microphone on your FCPS laptop. 

English | Arabic | Chinese |  Farsi | Korean | Spanish

Troubleshooting the Camera on an FCPS Laptop

This video will show you how to access and troubleshoot the camera on your FCPS laptop. 

English | Arabic | Chinese | Farsi |  Korean | Spanish

Troubleshooting the Sound on Your FCPS Laptop

These videos will show you how to access and troubleshoot sound on your FCPS laptop. 

English | Arabic | Chinese | Farsi |  Korean | Spanish

FCPS Technology Support for Families

FCPS Parent and Student Online IT Help Portal (Includes Help with Schoology and Zoom)

FCPS has set up an online portal to allow older students and parents and guardians to request technology help directly. 

FCPS Parent Technology Help Desk (Call in by phone)

The help desk can be reached at 833-921-3277 (833-921-FCPS) and will be answered by staff members between 7 a.m. and 11 p.m., seven days a week.

Parents or guardians who need help in a language other than English can inform the help desk staff when they call, and an interpreter will join them live on the call.

If help desk staff members are unable to solve the issue, they will request help from the appropriate FCPS team.

FCPS Password Management

BYOD Configuration Guides